Thanks for taking some time out of your morning to hang out with us for a little, @Tatl-Tael. I'm glad we were able to make sure things were wrapped up properly and backdate billing of the service to your actual last date of usage. You were quite a pleasure to assist, and we look forward to assisting you again when you make your return to the service. Wishing you a wonderful week & weekend upon you! 🙌
Hello Tatl-Tael, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time, and while I am sorry to see you go; I will, of course, assist you.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us: How to Send Us a Direct Message: To send us a direct message: 1. Click "Sign In" (If necessary) 2. Click the "Direct Messaging" Icon. 3. Click the "Start New Conversation" (pencil and paper) icon. 4. In the “To:” line, type "Xfinity Support". 5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 6. An "Xfinity Support" graphic will replace the "To:" line. 7. Type your message in the text area near the bottom of the window. 8. Press Enter to send it.
Official Solution
XfinityJustinM
Official Employee
•
965 Messages
5 days ago
Thanks for taking some time out of your morning to hang out with us for a little, @Tatl-Tael. I'm glad we were able to make sure things were wrapped up properly and backdate billing of the service to your actual last date of usage. You were quite a pleasure to assist, and we look forward to assisting you again when you make your return to the service. Wishing you a wonderful week & weekend upon you! 🙌
0
0
XfinityJeffB
Official Employee
•
575 Messages
6 days ago
Hello Tatl-Tael, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time, and while I am sorry to see you go; I will, of course, assist you.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
0
0