cannot change password on my primary id

When I try to login to my primary id it asks me to change password and when I try it tells me to get on my home wifi which I am on and it just starts all over again not allowing me to change password.

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XfinityRichard

Official Employee

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2.3K Messages

24 days ago

Hi there, @user_af8ea1 I do apologize for the inconvenience this is causing you. I would recommend that you contact our Customer Security Assurance team directly who can look into your Password reset concerns.-Richard

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user_af8ea1

Visitor

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2 Messages

Richard,

I would love to contact your customer security assurance team directly can you give the number that seems to not be posted anywhere on any of your websites and when you call 1800 xfinity you can't speak to anyone.

Thanks,

Rex

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24 days ago

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XfinityRichard

Official Employee

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2.3K Messages

I understand, @user_af8ea1 The phone number for Xfinity's Customer Security Assurance (CSA) team is 1-888-565-4329.-Richard

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24 days ago

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user_af8ea1

cannot change password on my primary id

XfinityRichard

user_af8ea1

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