1 Message

Wednesday, January 10th, 2024 4:06 AM

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Can’t link peacock premium account

I get peacock premium through Xfinity internet service but can’t link the accounts? 

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Official Employee

 • 

2.8K Messages

2 years ago

Good evening @user_cvrbv1, and thank you for reaching out on our Community Forums with your Peacock concerns. You can activate your Peacock Premium by following the steps below:

  • Visit xfinity.com/activate-peacock and sign in with your Xfinity ID and password. 
  • Select the Activate Peacock button. You’ll be directed to peacocktv.com.
  • Enter the email address and password for your Peacock account.  

 

 

1 Message

2 years ago

It doesn't work. Keeps saying another email attached...

Official Employee

 • 

2.4K Messages

Hi there @Shatter004!  WE are so glad to hear from you and happy to help in any way that we can.  Please feel free to shoot us a private message detailing your issue, and we can get to work on this for you right away.

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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