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user_9e1nw4
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Originator

5 Messages

Tuesday, September 3rd, 2024 9:36 PM

Closed

Can’t pay my bill

Everytime I attempt to pay my bill it says an error something is wrong I need to pay my bill I work from home and this is super annoying 

Question

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Updated 

2 years ago

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XfinityAldrik

Official Employee

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2.6K Messages

2 years ago

Thank you for reaching out to us @user_9e1nw4! Are you experiencing this issue on our Xfinity app, our Website, or both?

5

0

user_9e1nw4

5 Messages

Both I’ve been trying all day 

2 years ago

0

XfinityAldrik

Official Employee

 • 

2.6K Messages

I appreciate you for trying both @user_9e1nw4! Could you please:
Clear your browser’s cache and cookies
Sign back in to your account here
Then try to make a payment again?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

2 years ago

0

user_9e1nw4

5 Messages

Still the same thing 

2 years ago

0

user_9e1nw4

5 Messages

It just tells me to reload and try again 

2 years ago

0

XfinityAldrik

Official Employee

 • 

2.6K Messages

Thank you for trying those steps @user_9e1nw4! Could you please send our team a direct message with your full name, full address, and the username you are using to sign in? Our team can most definitely take a further look at this issue. To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

2 years ago

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