Visitor

 • 

1 Message

Monday, August 4th, 2025

Can't removed linked account to old address

I've tried multiple times to remove an old address and linked account that is no longer valid and receive an error each time.

Oldest First
Selected Oldest First

Official Employee

 • 

2.6K Messages

1 month ago

Hey there, @user_a36azr! Thanks for posting on our Community forums. I'm sorry to hear you're experiencing issues when trying to unlink an account. This is not the service we aim to provide, and I'd like to help troubleshoot. Just to confirm, is this the process you're following? Link, unlink, and switch between multiple Xfinity accounts. Are you using your cellphone to make this change or a PC/Laptop? 

(edited)

forum icon

New to the Community?

Start Here