Can’t sign in

I’ve entered everything correct I tried calling the stores and the help line (same thing btw) my account will sign in and immediately sign out the help line won’t acknowledge I have an account and I can’t see when my setups going to be here

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XfinityVictor

Official Employee

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1.9K Messages

3 months ago

user_bebwjp Hello, I am sorry you are having issues when you sign in to your account. Is this happening with the application or our website?

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solalem

Visitor

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1 Message

It asks imap password

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3 months ago

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XfinityJeff

Official Employee

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472 Messages

Good morning @solalem, hope you are having a good weekend so far. That password would be the same as the password you would use for the Xfinity app or the Xfinity website. If you put that password in, does it give an error?

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3 months ago

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Sign-In and Account Management

user_bebwjp

Can’t sign in

XfinityVictor

solalem

XfinityJeff

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