Visitor

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2 Messages

Thursday, December 4th, 2025 7:14 AM

Change Name on Billing Statement

I want to change the name on my billing statement. Can I get help on how to do that? Thanks.

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Official Employee

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3.7K Messages

1 day ago

 

zdarkgalz Thank you for taking the time to reach out to us here on our Xfinity Forums! Just to clarify, are you changing your legal name on the billing statement, or are you looking to transfer the account to someone else and need their name on it?

 

Visitor

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2 Messages

Technically, I created an account for my dad under his name but have been the primary account holder since I've been paying for it, so I would just like the name on the billing to change to mine instead of his. How can I do this?

Official Employee

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2.8K Messages

@zdarkgalz

Go ahead and send us a direct message with your name and complete service address and we can assist you further

 

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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