Visitor

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1 Message

Sunday, March 1st, 2026 7:14 AM

Change the number on my account

I’m trying to pay my bill but can’t because I no longer have access to my old number 

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Official Employee

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2.2K Messages

3 days ago

@user_cuthf4 You've come to the right place for help. Are you able to use the email option to log into your Xfinity account? You can use the Xfinity App to log in using your primary username and from here you can update your phone number. I have a link with the steps https://www.xfinity.com/support/articles/update-contact-information  

Please let us know if this works for you. 

(edited)

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