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MW71
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8 Messages

Saturday, August 22nd, 2026 2:57 AM

Change Xfinity account and forum username

Hello,
I would like to change my Xfinity account username as well as my username here on the forums as my account was just recently transferred to a new ownership.

Thank you!

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1 day ago

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XfinityRoberto

Official Employee

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2.4K Messages

2 days ago

Hi there and welcome to Comcast! Thank you so much for reaching out to us here on our Forum's page regarding your concerns of changing your usernames.

 

Yes, you can change your Xfinity ID username at any time, but it must be different from your old one. To change your Xfinity ID, sign in with your current Xfinity ID and password, click on the Account icon, then go to Account and Identity. Under Your Information, select Xfinity ID and Security, and then click on Change email. Follow the prompts to verify your identity and enter your new email address. Note that you cannot change your Comcast email address.
 

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MW71

Visitor

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8 Messages

@XfinityRoberto​ Hello, thank you!
When I follow your instructions I can only change my email address which I do not want to do.
I do see the username I wanted to change is also the comcast email address so I don't think I can change it unfortunately.

The name in the username is the previous account owner so that is why I wanted to change it but it's okay if I can't.
I am more concerned that when I go to enter a Membership Benefits Sweepstakes it has the previous account owner's name and I cannot change it. I don't want to enter the sweepstakes with their name, thank you.

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2 days ago

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XfinityRichard

Official Employee

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3.6K Messages

Hi there, @MW71 To fix the sweepstakes profile name, you must complete an official account ownership transfer (Change of Ownership) with Xfinity. Changing a login ID or adding a chosen name will not update the legal profile data locked to the previous owner's account registration.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 days ago

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MW71

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@XfinityRichard​ Hello, I did complete an official account ownership transfer with Xfinity. The correct name has been updated on the Xfinity bill but for some reason the wrong name is on the sweepstakes profile name. Thank you for your fast response!

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2 days ago

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XfinityCliff

Official Employee

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536 Messages

Hello @MW71, when you completed the ownership change, did the previous account holder create a manager ID for you and promote you, or did you continue to utilize the previous login details for the primary? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 days ago

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MW71

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8 Messages

@XfinityCliff​ Hello! I just utilized the previous login details as we all live in the same household and same family

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2 days ago

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