Changed my email address with Xfinity but service-related emails still going to old email address

Hello @user_u67f7b thank you for reaching out on our community forum! I am glad to hear that you were able to get your email address updated. Did you also go in and select the new email as the preferred email address for all communications? There may be an overlap in the change. Do you remember roughly when the change was made? I have attached an article with additional details about updating your communication preferences for reference. Updating communication preferences

I made the update nearly three months ago. And yes, when I made the update, I selected the new email as the preferred email address for all communications.

Thank you for letting us know, I would like to review your account and confirm the account details. 

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: 

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