Joe_S's profile

Contributor

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95 Messages

Monday, June 29th, 2026 6:11 PM

Closed

Data Useage Link not working

I like to check sometimes. Today it doesn't work and signs me out of my account.

https://customer.xfinity.com/?referrer=xa#/devices#usage

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Official Employee

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2.9K Messages

8 days ago

@Joe_S Thanks for making us aware the data usage link isn't working. I'd be more than happy to help find a solution to this problem you're experiencing. So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own? Also, is this only happening online or are you having the same issue on the app?

Contributor

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95 Messages

I only use the online link I posted. 

I tried the next day and it seems to be working now.

Official Employee

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2.6K Messages

We’re glad to hear it is working again! Have a great rest of your day @Joe_S!

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