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1 Message

Thursday, September 3rd, 2026 2:06 AM

Deleted Account

I have an account that was with a comcast email. Ever since they deleted my email the game I used has signed me out of it. I cannot get the account back because the password has been lost and I cannot recover it since I don’t have an email to send it to. I don’t know what to do because Xfinity isn’t helping and neither is the game.  

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Official Employee

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3.7K Messages

1 hour ago

 

user_ctbess. I'm sorry you're dealing with this. I can certainly understand how frustrating it is to lose access to an account that's tied to an email address you can no longer use. If the Comcast email account has been deleted and is no longer recoverable, we unfortunately wouldn't have a way to restore access to that email address or receive password reset messages on its behalf. In this situation, your best option would be to work directly with the game's support team and see if they can verify ownership through other information, such as previous purchases, account details, usernames, or any other recovery methods they may offer. I realize that's probably not the answer you were hoping for, and I apologize that we don't have a way to recover the deleted email account. 

 

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