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gyod
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10/01/2026 2:40 AM

Diamond Rewards Peacock Activation

Hello, 

I am an Xfinity Diamond Rewards member and recently received an email to claim Peacock Premium at no extra cost. 

When I log into my Xfinity account, I don't have this option on my Rewards Dashboard.  The direct link that bypasses the portal returns an "account isn't eligible" error.

I'm using my primary Xfinity ID, but it appears something is out of sync between my account and the email received.

Could some one have a look at my account to see what the problem might be?

Thank you.

Question

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Updated 

27 days ago

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XfinityJosephA

Official Employee

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2.5K Messages

27 days ago

Hello, @gyod feel free to send us a direct message that includes your name and service address since the issue pertains to the Diamond Membership. To do so, click on the chat icon located at the top right of this forum's page.

 

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

    You can see how to send us a direct message here,

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….

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