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user_bkbrye
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Visitor

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2 Messages

Tuesday, July 28th, 2026 4:54 AM

Direct Messaging access

Could an xfinity employee please invite me for DM? I'll need some help from an employee. Thanks

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19 hours ago

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XfinityQuemekia

Official Employee

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1.3K Messages

2 days ago

Hello there @user_bkbrye! Thanks for reaching out through our Xfinity Community Forum! Our team will be more than happy to help you today.

May I know what specific issues or service concerns we can assist you with?

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user_bkbrye

Visitor

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@XfinityQuemekia​ I just sent a DM to xfinity support. Could you please check? Thanks 

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2 days ago

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XfinityJoe

Official Employee

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1.4K Messages

Thank you for your patience while we were closed for the night @user_bkbrye we see your DM and will reply there shortly. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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1 day ago

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Expert

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34.7K Messages

@user_bkbrye​

@XfinityQuemekia​ I just sent a DM to xfinity support. Could you please check? Thanks 

Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM.  Also note, if you do send one without being asked to do so, it could possibly be ignored.
  
 Please post your issue in public in the proper forum so that it can be addressed either by other customers or by an Official Employee. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark as Best Answer!tick

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19 hours ago

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