DOB and SS number incorrect AGAIN. Please help

When creating my Xfinity mobile account I must've accidentally entered my SS and/or DOB incorrectly and I cannot add services as it gives me an "invalid info" message. I have been on the phone with Xfinity customer service for over 3 hours and spoke to 7 DIFFERENT PEOPLE and the issue is still NOT resolved! I am astonished that no one can help me update my information! This has taken wayyyyy too long and I'm about to cancel ALL of my Xfinity services and go elsewhere!

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XfinityJorge

Official Employee

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3.1K Messages

4 months ago

Tom2_0 Hi there! Thanks for using our Forums and for contacting us here! I am sorry to hear about the issues you are having right now setting up your new account. We are here to help and get you all connected. Can I get you to send us a DM with your name and address to get started?

To send a "direct message" / "private message" message to Xfinity Support:

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_gj8z8x

Visitor

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1 Message

2 days ago

Another user being punished by this occurrence. Unbelievable that online and in-person support cannot resolve. What's worst is when online support says that they are transferring you to an "expert" and the poor soul is another technician with no increased options/authority.

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Again

Expert

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34.5K Messages

@user_gj8z8x

You really need to start your own thread so that an employee can help you.

Closing this 4 month old thread.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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11 hours ago

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Sign-In and Account Management

Tom2_0

DOB and SS number incorrect AGAIN. Please help

XfinityJorge

user_gj8z8x

Again

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