Double address

Good morning user_63ba03 thank you for reaching out through our community. I am more than happy to assist you with this; it certainly is important to ensure you can access the correct account information. Have you already attempted to log out of the app and back in? Also have you uninstalled the app from your device and reinstalled it yet?

Yes and it’s the website too I’m on the phone and they are trying to figure it out. They transferred me to someone else.

Alright, well I am happy to look into this further for you as well. In order for me to assist further I would need to gather some more information from you. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon
  The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window and press Enter to send it.

I did what you asked I’m just waiting for someone to help me.