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ekanenh
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17 Messages

09/08/2026 4:28 PM

Emptying a cart to start over?

I was researching various plans while considering changes. I put some things in the cart, re-considered some and tried to remove them and start over but there appears to be no way of doing that. Or is there?

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XfinityMarshante

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1.5K Messages

14 days ago

Hello @ekanenh, thank you for taking the time to leave a post.  Sorry to hear that you're having trouble clearing items from your cart online. I can certainly understand how frustrating that can be, especially when you've changed your mind about a purchase and are unable to remove it from your cart. Have you tried clearing your browser's cookies and cache, then logging out of your online account and signing back in?

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ekanenh

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It's not that I'm "having trouble." It's that there's no apparent way to do it. I have cleared cookies and cache and signed out. Didn't do anything. And now, when I go to the page with plans, the cart shows an even *higher* amount. Why is there no "empty cart" button, or "delete from cart," as with nearly every other on-line merchant?

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13 days ago

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XfinityJohnG

Official Employee

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3.2K Messages

You should be able to sign out of the app or the account online and then sign back in to empty that cart. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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13 days ago

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ekanenh

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As I said in my last post, I tried signing out. It's almost as though xfinity is deliberately trying to make it difficult to spend less money. But no, they would *never* do that....

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1 day ago

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XfinityCliff

Official Employee

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691 Messages

Hello @ekanenh , and thank you for bringing this to our attention here on the Xfinity Community forums.

I can certainly understand how frustrating it would be to have trouble making changes through the online shopping cart, especially when you're trying to review your options and remove items that you no longer want in your cart.

We'd be happy to help with the changes you'd like to make. Please send us a Direct Message with your full name, complete service address, and a brief description of the services or items you're trying to add or remove.

We'll be glad to review your account and help get everything set up the way you'd like. 😀

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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1 day ago

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