Skip to main content
user_1ega4f
1st Topic

Visitor

 • 

3 Messages

Saturday, May 16th, 2026 1:12 PM

equipment return

I changed to xfinity streaming several months ago and returned the equipment.  I keep getting messages to return the equipment. I have been to the xfinity store, they have confirmed that the equipment has been returned

Question

 • 

Updated 

3 days ago

24

1

0

Oldest First
Selected Oldest First
XfinityDemetrise

Official Employee

 • 

168 Messages

5 days ago

Hi there @user_1ega4f Thank you so much for reaching out on our Xfinity Community Forum about equipment that you've already returned.  I'll be happy to assist.  Did they give you a receipt at the time of returning the equipment?

3

0

user_1ega4f

Visitor

 • 

3 Messages

They did not give me a receipt, they just confirmed it was returned and told me it was a glitch in the Xfinity system

Thumbs up

Reply

3 days ago

0

user_1ega4f

Visitor

 • 

3 Messages

should I go in and get a receipt?

Thumbs up

Reply

3 days ago

0

XfinityDemetrise

Official Employee

 • 

168 Messages

Yes.  But first, would you like me to take a look at your account to confirm that the equipment has been removed as stated?  If so, please follow the steps below to send a direct message.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Thumbs up

Reply

3 days ago

0

forum icon

New to the Community?

Start Here