Visitor
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1 Message
Former tenant account at my address
Hi, I need help from an Xfinity employee. The Xfinity account at my address belongs to a former tenant who no longer lives here. My phone number is still connected to that account. I need my number removed and want to open a new Internet-only account under a different name.
XfinityNatalie
Official Employee
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1K Messages
1 day ago
Greetings, user_f9fbi0! We appreciate you bringing this important issue to our attention. We would be more than happy to help you rectify your account former tenant concern as well as updating your new Internet only account. To access your account, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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