Visitor
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1 Message
Get "Something unexpected happened" when trying to log onto Account and Identity or Update Contact info
I get a message "Something unexpected happened" whenever I log into my Comcast email and try to access Account and Identity or Update Contact Info. I've tried using different browsers, clearing caches and using regular and incognito browsers but nothing has worked. I also don't have an option to DM a member of the support team through this forum. Please advise me on how I can update my contact information.
XfinityRaul
Official Employee
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2.9K Messages
22 days ago
@user_8yj4c7 Thank you for making us aware you're having issues updating your contact information even after troubleshooting on your own. I'd like to take a look at your account to see what we can do to help resolve this with you.
To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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Bobcat444
New Poster
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2 Messages
15 days ago
"I can log into my Xfinity account, but the Account & Identity page always returns 'Something unexpected happened.' Apple Mail on my Mac now says it cannot verify my account or password, and SMTP is offline. I believe there is an account authentication or profile issue that needs to be reset."
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