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user_wfmq96
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Saturday, November 2nd, 2024 7:04 AM

Getting Error Code 10.OP-1003 on accessing the "Change Plan" Page

https://www.xfinity.com/error/buy/sorry?errorCode=10.OP-1003

We're sorry.

Please contact us and one of our friendly and knowledgeable representatives can help.

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Updated 

4 days ago

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XfinityKassie

Official Employee

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1.3K Messages

19 days ago

 

user_wfmq96 Good morning! Thank you for taking the time to reach out to our Community Forums Team for assistance with your plan change. I can see you are running into some difficulties, and be happy to help. To get started, can you please send a Direct Message with your name, the service address, and the plan you were looking at? 
 
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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user_e7ecgb

2 Messages

18 days ago

I've been having the same problem for weeks now. I cannot even see any plans so really can't see which plan I'd like to change to.

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XfinityThomasD

Official Employee

 • 

961 Messages

 

user_e7ecgb It may be related to certain services that are not able to be changed from our website, but our team is here to help as well. We can review what offers are available and provide quotes for you. If you would, please send us a DM with the above instructions to get started.

 

I am an Official Xfinity Employee.
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18 days ago

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XfinityBillie

Official Employee

 • 

2.8K Messages

@user_e7ecgb I want to thank you again for your time in working with us via DM. I'm happy that we were able to find you a great package to meet your needs. Have a great rest of your day!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 days ago

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user_03gqv5

1 Message

11 days ago

I am also having this problem. A customer service representative on the phone said I needed to go online to add unlimited data, but when I try to change my plan online it just takes me to the error page (https://www.xfinity.com/error/buy/sorry?errorCode=10.OP-1003).

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