Have yet to receive my 'Account change request form'

Question

I am appalled at how difficult this process has been. I filed for an account ownership change on 5/22/2026 and have still have yet to receive the 'Account change request form' Xfinity requires you to fill out. I have contacted them 4 times, with no avail.

EG · Answer

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityPeterH · Answer

user_pexwtm I would be pretty frustrated if I were in your shoes too and this is not a typical experience. Without sharing anything personal or too much detail, have you triend to just create a new account under the new owners name?

Sign-In and Account Management

user_pexwtm

Have yet to receive my “Account change request form”

EG

XfinityPeterH

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