Help with Peacock

I got a message saying Peacock premium was included with my account but when I try to watch something, it says upgrade

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XfinityNatalie

Official Employee

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892 Messages

4 months ago

Greetings, user_dy1hse! We appreciate you posting on our XFINITY Community forum regarding the Peacock error message you are receiving. I can understand how frustrating it must be to receive an error message when trying to relax and watch a movie. We will be more than happy to help look into this for you! Are you receiving this error message on your TV box or a different device? Is this your first time logging in to Peacock?

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user_dy1hse

Visitor

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6 Messages

@XfinityNatalie the message is on the tv when we try to access a movie it is the first time we have tried using it

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4 months ago

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XfinityDilary

Official Employee

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3.5K Messages

user_dy1hse. Did you complete the activation by visiting our subscription page?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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4 months ago

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user_dy1hse

Visitor

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6 Messages

Where is subscription page?

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4 months ago

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XfinityDilary

Official Employee

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3.5K Messages

user_dy1hse. You can access the subscription page HERE.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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4 months ago

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user_dy1hse

Help with Peacock

XfinityNatalie

user_dy1hse

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