I Can't Access My Account Information

I've been a Comcast customer for 20 years and never had this problem before.

I can access every other part of my account when logged in, but when i try to access the "Account and Identity" tab I keep getting an error message.

This has been happening for over a week now and I've changed nothing on my end. Whats going on?

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XfinityShawn

Official Employee

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2.5K Messages

2 years ago

Xrage This isn't the experience we want any customer to have. Have you tried clearing cache/cookies as well as trying a different web browser?

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Xrage

2 Messages

Cookies and cache are always cleared. I opened another browser and its working fine which is weird because I've never had this issue with that browser before.

Anyway thanks for the advice, hopefully i don't have this problem again

2 years ago

0

CC_Armand

Official Employee

•

2.4K Messages

Glad things seem to have cleared up for you. Please feel free to reach back out if the problem persists @Xrage.

(edited)

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2 years ago

Sign-In and Account Management

Xrage

I Can't Access My Account Information

XfinityShawn

Xrage

CC_Armand

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