Visitor

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1 Message

04/22/2026 5:40 AM

I only have one phone#

I have two email accounts but only one phone , Xfinity won’t let me use my phone number for both, how do I resolve this?

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Official Employee

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2.7K Messages

5 months ago

@user_3fz0ra This is a a great question. I myself have run int this as well with multiple email addresses. My apologies at this time the system will only allow one number per username. 

Visitor

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1 Message

1 day ago

I have the same problem. You think they could fix this? Or should I get a burner phone just for this??.

Official Employee

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2.6K Messages

@user_17c76e this feature is set up for security purposes and working as intended. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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