Issue with new account

Hello,

My partner closed the account at our address. I have opened a new account, but the “manage my plan” page keeps crashing for me.

Please help to resolve any account conflicts. There should only be one name on the account now (Mark).

Thank you!

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XfinityKassie

Official Employee

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2.7K Messages

11 days ago

user_4cuvzj Good morning! We appreciate you reaching out for assistance with your account and serivces. I'm here to help! I have a quick question. Did you have a profile udner the original accunt?

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user_4cuvzj

Visitor

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2 Messages

@XfinityKassie Good morning! No, the old account was my partner’s.

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11 days ago

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Got it, user_4cuvzj! So that we can take a look at things on our end, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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11 days ago

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Sign-In and Account Management

user_4cuvzj

Issue with new account

XfinityKassie

user_4cuvzj

XfinityAmira

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