user_3acfdp's profile

Visitor

 • 

7 Messages

10/15/2026 7:00 PM

Issues with the Xfinity Membership Benefits page

Hello there,

There seems to be an issue with accessing the Xfinity Membership Benefits page.  I have tried on the app, phone, website and via an incognito page.  

On the app I am able to navigate towards the Membership Benefits page but when I select an offer I received a headline asking me to create an account, along with the message "A rendering error occurred: Cannot read properties of null (Reading fields).

On the website, after logging in I am unable to navigate towards the Membership Benefits page.  Whatever route I use I receive the same message "A rendering error occurred: Cannot read properties of null (reading 'fields').

Hugely frustrating, as I can see offers I want on the app, but am unable to claim them.

Please let me know how to rectify.  I've been trying on the app and website for 6 hours now with no luck.

Thanks!

Oldest First
Selected Oldest First

Official Employee

 • 

3.8K Messages

43 minutes ago

user_3acfdp Thank you for reaching out! It sounds like the Xfinity Membership Rewards access point is currently impacted. Unfortunately, we don't have any update at this time when it will be restored. 

Visitor

 • 

7 Messages

Hello Marty - thanks for getting back to me.  If you could keep me updated that would be very much appreciated. 

I will say that it seems be working for other users, as in the App I can see offers I wanted no longer available.  I'm just currently denied access and keep heading around in the same loop I note above.

Thanks!

forum icon

New to the Community?

Start Here