linking addresses that have different account owners

We can look further into this with you, ptatwood. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.  

 Here's the detailed steps to direct message us:  

• Click "Sign In" if necessary 

• Click the "Direct Message” icon (upper right corner of this page) 

• Click the "New message" (pencil and paper) icon 

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 

• Type your message in the text area near the bottom of the window 

• Press Enter to send your message 

Let me know if you have any questions. 

Just to report that I have spent the last 5 hours trying to resolve this via Direct Message. No luck. Every instruction that was provided was incorrect. It is as if the bots have taken over and only non-replies that make no sense are offered. My simple quest to link two accounts (I am the owner of both) was not satisfied. Followed every instruction given. Same bad result. I tried so many times doing what was suggested that I was denied additional verification access and told to wait 24 hours! To add insult to injury, responses were often 15 minutes or more apart, leaving me waiting by my computer. I can no longer use the app on my phone because the phone number was removed from my account! Not by me, but by the misnamed "customer service." I am extremely dissatisfied by the lack of support offered by Xfinity. While the company's customer service has never been exemplary, people at least tried the best they could to help. That has changed. Receiving canned texts that did not address the situation was worse than useless. Shame on you, Xfinity

And yes, I'm referring to. you, Xfinity Natalie