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Fishouttawater56
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Visitor

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1 Message

10/20/2026 12:33 AM

Log-in error

The login won’t work and I am positive the password is correct. It says “a required service is temporarily unavailable.” It’s been days and there are emails and files I need. Based off of the forum this seems to an ongoing issue. Do you have any plans to resolve this or try to make it up to a loyal customer? 

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Updated 

8 days ago

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XfinityChristy

Official Employee

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3.2K Messages

8 days ago

 

Fishouttawater56 Hi there, I'm sorry to hear you've been without access to your email and files for so long. We understand how important that access is. For email login and access issues, our Customer Security Assurance (CSA) team is the best resource to help. You can find their contact information and support options here: https://internetsecurity.xfinity.com/help/report-abuse.

Please let us know how things go. We're here to help however we can.

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