Visitor

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1 Message

02/25/2026 10:51 AM

Closed

Login issues

I was a former Xfinity customer so I had a log in account prior and when trying to login I created new password and after a successful change it’s saying I must be an xfinity customer.   

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Expert

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35.2K Messages

8 months ago

@user_34lz1s 

I was a former Xfinity customer so I had a log in account prior and when trying to login I created new password and after a successful change it’s saying I must be an xfinity customer.   

What are you trying to log in to?

Official Employee

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3.9K Messages

8 months ago

Thanks for reaching out to us,  are you having issues logging into the Xfinity app or any Xfinity website?

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