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user_xod7xx
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Monday, February 2nd, 2026 5:23 AM

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Login nightmare

Why is Xfinity app making me log in through Safari, then when login through Safari I get an “access denied” error, I try redirecting to Chrome where I can log in except that it takes me back to Safari????

Question

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Updated 

4 months ago

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XfinityRay

Official Employee

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4.1K Messages

5 months ago

Hello and good evening, @user_xod7xx! We are glad to further help with the Xfinity app and do not want you going in a loop. Have you tried to clear your browsing data/cookies, restart your device, and then try to login again? That will clear any past Xfinity logins or attempts to give you a fresh start. 

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Rob55

Contributor

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36 Messages

I have the same issue on Safari on my Macbook Air. It began yesterday. I can log in on Chrome. I've cleared browsing data/cookies, multiple times. Still see:

You don't have permission to access "http://login.xfinity.com/login" on this server.

Reference #18.b2e82d17.1772918132.175b58a1

https://errors.edgesuite.net/18.b2e82d17.1772918132.175b58a1

4 months ago

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XfinityChelseaB

Official Employee

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2.4K Messages

Hello @Rob55, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. Is this only happening on your Apple products?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 months ago

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Rob55

Contributor

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36 Messages

4 months ago

It’s only happening on the safari browser on my MacBook Air. It began yesterday. It does not happen on chrome. I do wonder if it’s related to a recent upgrade on my MacBook Air. No issues on my iPhone. (No other products to check it on.)

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XfinityChelseaB

Official Employee

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2.4K Messages

@Rob55, Good to know! Did you by chance reach out to Apple support to see if it could be related to the update?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

4 months ago

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Rob55

Contributor

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36 Messages

Not yet. It’s only happening on xfinity’s site login page. 

4 months ago

0

XfinityChelseaB

Official Employee

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2.4K Messages

@Rob55 When did it start? Was it after the update or before? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

4 months ago

0

Rob55

Contributor

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36 Messages

I first noticed it yesterday. I don’t login every day. I also did the update yesterday. I think—not positive—that it was after the login 

4 months ago

0

XfinityChelseaB

Official Employee

 • 

2.4K Messages

@Rob55, Is there a way for you to revert the last update to see if that is what is causing the disconnect?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

4 months ago

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