Hey there, user_0qvkmn, thanks for reaching out through Xfinity Forums regarding your account and making a payment online. What device are you using in order to access the website? Have you tried using a different browser?
Thanks for confirming user_0qvkmn and trying those different options. We would be happy to help with troubleshooting on our end.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
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XfinityJeniece
Official Employee
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4.1K Messages
2 years ago
Hey there, user_0qvkmn, thanks for reaching out through Xfinity Forums regarding your account and making a payment online. What device are you using in order to access the website? Have you tried using a different browser?
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