Hey there, user_k9m5yc, thanks for reaching out through Xfinity Forums regarding your account concerns. We are a team of live agents who can help on this platform.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
Hi, @mberesford We are here to assist you, for your security please delete the conversation that has your name, address and phone number and send that information to us in a DM so we can assist you further with your concerns.-Richard
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Michele [Edited: "Personal Information"] I have tried repeatedly to get some help with my account. Each call has taken at least an hour or longer, and I have been told it is corrected. but it never is. Ii am a customer for 38 years and am seriously thinking of going to another provider. My initial issue was as a diamond customer I was supposed to get PEACOCK premim at no extra charge , That was never resolved so then I saw the streamer sver bundle and thought it would be better if I subscribed and paid for it. still no result but then there was an issue of being billed twice for Netflix., The streasaver charge and a separate Netflix charge of $17.00 Plus looking at my current statement I am now seeing 3 separate charges of over $100. for GigabiteX2 whatever that is, And since the change to my programming I am no longer able to access some of my favorite channels such as HBO Can someone please explain all of this to me and correct my programming. I worked for Comcast for 20 years as a customer service supervisor, and I am now appalled at the level of customer service
Hi there, @mbe331! I hope you're having a good day. I would recommend for your security delete the last comment that includes your name, address and phone number and send that to me in a DM, thank you.-Richard
(edited)
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityJeniece
Official Employee
•
4.1K Messages
2 years ago
Hey there, user_k9m5yc, thanks for reaching out through Xfinity Forums regarding your account concerns. We are a team of live agents who can help on this platform.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
2
0
mbe331
Visitor
•
3 Messages
1 year ago
Michele [Edited: "Personal Information"]
I have tried repeatedly to get some help with my account. Each call has taken at least an hour or longer, and I have been told it is corrected. but it never is. Ii am a customer for 38 years and am seriously thinking of going to another provider. My initial issue was as a diamond customer I was supposed to get PEACOCK premim at no extra charge , That was never resolved so then I saw the streamer sver bundle and thought it would be better if I subscribed and paid for it. still no result but then there was an issue of being billed twice for Netflix., The streasaver charge and a separate Netflix charge of $17.00 Plus looking at my current statement I am now seeing 3 separate charges of over $100. for GigabiteX2 whatever that is, And since the change to my programming I am no longer able to access some of my favorite channels such as HBO Can someone please explain all of this to me and correct my programming. I worked for Comcast for 20 years as a customer service supervisor, and I am now appalled at the level of customer service
(edited)
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0