My cybersecurity software will not allow me to access my account. My bill is due this week.

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XfinityRay

Official Employee

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3.8K Posts

1 month ago

Hi there, @user_wybarh! Thanks for working to get your bill paid. This link goes over the different options to pay, https://www.xfinity.com/support/articles/pay-your-bill-echat. Do you need any assistance going over the amount that will be due or have any other questions about your bill?

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user_wybarh

Visitor

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2 Posts

@XfinityRay My IT guy fixed it. It cost me $300 to access my account.

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1 month ago

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XfinitySean

Official Employee

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544 Posts

Thanks for the update, user_wybarh! Sorry to hear about the cost to get around your security software, but I'm glad to hear you were able to regain access! We're more than happy to help in any other way if you need us!

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1 month ago

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user_wybarh

My cybersecurity software will not allow me to access my account. My bill is due this week.

XfinityRay

user_wybarh

XfinitySean

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