need to make an online payment but comcast wants an additional email address

I have an email address through comcast, and I gave them my cellphone number (let the spam texts begin!) and it won't let me make an online payment because I either do not have, or won't share with comcast, any additional email address (besides the one comcast already has on record). Then I find out comcast no longer has an support channel that is pure email based.

Suggestions?

We wouldn't have as many problems if folks wised up and pushed to have all data providers classified as "tier 2 common carriers" so they would be regulated by state public utility commissions.

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XfinityAlyssaA

Official Employee

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3K Messages

1 month ago

Good evening @user_rpr41, and thank you for reaching out on our Community Forums regarding your payment concerns. We appreciate the opportunity to help.

You can make a payment using any of the following methods:

Xfinity App: Open the app, select the Account tab, tap Make a Payment, and choose your payment amount and payment method.
Online: Sign in to your account through the Xfinity website to make a one-time payment or set up automatic payments.
By Phone: Call 1-800-XFINITY (1-800-934-6489) and follow the prompts to make a payment through our automated system.
By Mail: Send a check or cashier's check using the payment remittance slip included with your monthly bill.
In Store: Visit a local Xfinity Store and use one of our self-service kiosks, which accept cash, debit cards, credit cards, and traveler's checks.

Please let us know if you have any questions about these payment options or need assistance.

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user_rpr41

Visitor

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2 Messages

Typical nonsensical [Edited: "Profanity"] answer showing that they did not read the original post. IT WONT LET ME MAKE AN ONLINE PAYMENT BECAUSE I WONT GIVE IT MULTIPLE PERSONAL EMAIL ADDRESSES!!! Pure Comcast data mining, has nothing do do with security of customer service, but only monetizing the traits of the customers.

And further disrespect for the customers by kiosks being removed from retail locations in order to force/coerce payer to deal directly with a "saleseman" when making a payment. Not more than a couple of years ago the there way a payment drop box at the Comcast maintenance building, then that went away in favor of kiosk at retail location. Now that has gone, in order to up sales by making payer speak with salesman to make a payment.

[Edited: "Inflammatory"]

(edited)

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1 month ago

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XfinityGabriel

Official Employee

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3.5K Messages

@user_rpr41, I apologize that our previous response didn't address the issue you described. I understand your concern isn't about how to make a payment; it's that you're being prompted to provide an additional email address before you're allowed to complete an online payment. We'd be happy to take a closer look to better understand what's occurring on the account and whether there's an issue with the payment process. Would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message, and we'll investigate further with you. We appreciate you taking the time to share your feedback regarding the payment experience and self-service options. Our team will do everything we can to help get to the bottom of this.

(edited)

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1 month ago

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user_rpr41

need to make an online payment but comcast wants an additional email address

XfinityAlyssaA

user_rpr41

XfinityGabriel

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