@XfinityPaula​ I am receiving the same error regardless of whether I use ingognito mode, clear the browser cookies, or  switch to a different browser. I am not sure if the previous account is still active either as both accounts use the same email. 

user_lbg63q it sounds like you don't have an open order or active services. So, it will help to know where you are at in the process of getting service. I recommend trying to create a new service order. We can double-check and help with that. Just send us a direct message, so we can assist you further. 

You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." If you don't see an icon, you can use this link.

https://forums.xfinity.com/direct-messaging

I had an open service but support was not able to resolve it.So I requested for service cancellation.

I am currently waiting on tech support to delete my existing blank profile so that I can get started with a clean slate. I have seen one other user  with active account who had the same issue as me but wasn't able to access their account to activate internet service. I am trying to avoid being in the same position. 

Thank you for letting us know that you are waiting on your User ID to be deleted, @user_lbg63q. Did you just have the ticket opened today? We can keep an eye on the progress for you. When are you moving into your new place or are you already there?