Visitor
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1 Message
New account created when upgrading to new internet plan
Hi, I was trying to upgrade my internet from my old 200mbps plan to a 1 gig plan and during the upgrade somehow another account was created. Is there anyway to merge the accounts so I just have one with the 1 gig plan.
Thank you.
XfinityJeff
Official Employee
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1K Posts
20 days ago
Good morning @user_thcjz2, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the second account, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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K.Calugcugan
Visitor
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1 Message
5 days ago
I already have active 1 Gig internet. I was trying to upgrade to 2 Gig on my existing account, but a new account was created by mistake. I need the new account canceled and I don't want to be billed for duplicate service.
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