New Account

I just made an account with Xfinity. I want to get the student plan discounts and I put the one I wanted, put my bank information, checked out, and submitted the order. I haven't received anything like an email or confirmation. I can't sign in because it keeps loginning me out. And because of the logging out I can't chat with a representative.

Please help.

Responses

XfinityJorge

Official Employee

•

1.7K Messages

22 days ago

user_auf5sw Thank you so much for using our Xfnity Support Team and we are here happy to help. We see that you ae having some issues with getting emails and signing in. To get started can you send us a DM with your full name and service address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Sign-In and Account Management

user_auf5sw

New Account

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