New customer; can sign in but no access to any other account details. "Something unexpected occured"

I have recently placed an online order for Xfinity internet service. My order was compromised with a at home installation kit. The order was placed on tuesday (Sept 15th). As the xfinity information states it typically takes 3-5 business days for confirmation of delivery. My issue is that when using my Xfinity ID i am able to login but when I select any account tabs such as, Pay/Bill, Plan, Support etc, I receive an error reading "Something unexpected occured". I also have not yet received any other emails from Xfinity pertaining to order status. The last window during check out for the internet plan stated there would be multiple emails, one for order confirmation and one for delivery tracking confirmation. I have not yet received my order confirmation.

I am also unable to reach out to a live agent via Xfinity assistant. Every time i initiate a chat, the AI asks me to sign in when I'm already signed in. I am stuck in some sort of account authorization loop. Where i can login but have not yet gained any account access/abilites.

How  will I confirm my order status has actually been initiated and or processed? Whenever I call the live person line I always have to deal with the automated system that requests account verification. However my number does not seem to be synced with any internet plan accounts and I have not received my order confirmation which would contain my account number. Due to this account authorization loop I cannot access a live person via their hotline either.


PLEASE HELP EXPEDITIOUSLY