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user_l5t102
1st Topic

Visitor

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2 Messages

Thursday, August 14th, 2025 3:50 PM

No longer have access to my comcast.net email

Hello,

I am trying to recover my old email address which has been moved to inactive. I have another account which is linked to it that I need a passcode for.

My old email is: [Edited: "Personal Information"]

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1 day ago

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XfinitySara

Official Employee

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2.1K Messages

4 months ago

Hello, @user_l5t102! Thank you for visiting the Xfinity Community Forum with your email access concerns. I'm sorry to hear about the trouble you're having, and I'd love to see what we can do to help! Our team is awesome to work with because we'll do everything we can to assist you, providing you with all the information we have available :) To confirm, you cannot log in to that Comcast email account, here?

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user_l5t102

Visitor

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2 Messages

When I try to login using that hyperlink this is what it says:

Your inactive Comcast.net email account is now closed

We previously notified you that your inactive Comcast.net email account would be closed if you did not sign in within 90 days. Because you did not sign in, your email account is now closed, and all associated email data, including your email messages, contacts and email address, has been deleted.

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4 months ago

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XfinitySara

Official Employee

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2.1K Messages

Got it, @user_l5t102. Thank you for trying! Are you able to confirm by checking communications from us about the closure of that particular address when exactly it was closed?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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user_r48ok4

Visitor

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1 Message

So my comcast.net emails are gone forever?

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2 months ago

0

user_bvhpqe

Visitor

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1 Message

I am having the same issue I need access to this account as it is locking me out of another account

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2 months ago

0

XfinityQue

Official Employee

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264 Messages

 

user_bvhpqe, I understand. What do you mean it is locking you out of another account? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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tnt3647

Visitor

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2 Messages

1 day ago

my email acct is [Edited: "Personal Information"] i can not access it or get in to it i need help

(edited)

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tnt3647

Visitor

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2 Messages

it goes to yahoo why

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1 day ago

0

XfinityAmira

Official Employee

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4.5K Messages

Hello tnt3647! Thanks for visiting our Xfinity Forum regarding this email concern. My team is here to help. For troubleshooting purposes, are you attempting to access your email through this website https://connect.xfinity.com/appsuite/? 

 

Also, please note, starting in June 2025, customers with a Comcast.net email will be invited to upgrade their email account to Yahoo Mail for a better email experience at no extra cost. Invitations will roll out gradually through 2026, and when the time comes, you’ll see yours in your inbox or when you securely sign in to connect.xfinity.com. Please follow this link https://www.xfinity.com/support/articles/yahoo-email-migration-overview for more information. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 day ago

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