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user_v5e1uy
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2 Messages

10/12/2026 3:22 PM

Password reset request every day

Everyday I am getting prompted to reset my password.  I can change the password on both of my devices but still email gets stuck in the outbox for hours.    I have called customer support on this matter 3 times and the only thing they tell me to do is reset the password.   I’m running out of passwords and patience- I’ve seen others on the forum complain about the same thing.   Please HELP!,,,,

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9 days ago

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XfinityBradM

Official Employee

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1.7K Messages

16 days ago

@user_v5e1uy Are you getting that password request through a 3rd party app or program you've connected your email to? Or are you getting that message when using the connect portal?

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user_v5e1uy

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No I am still getting the request every day sometimes multiple times a day. This is NOT acceptable. I noticed from other sites this more than just me. It’s been going on for a substantial period of time. When I contact the help desk all I get is what they read from a standard list. There is no initiation beyond the box.it was supposed to be escalated to the next team, I have two such work numbers from them and was to be contacted by them, still waiting for a reply. In my experience this is a failure on all fronts of customer service.

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9 days ago

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XfinityEva

Official Employee

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2.8K Messages

I do apologize for the time it has taken @user_v5e1uy do you know if this was something that was escalated to our Customer Security Assurance Team (CSA)? 

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9 days ago

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