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user_a7cc91
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10/14/2026 12:40 AM

Peacock account access

Is it possible to reset my account's Peacock. The old one can be deleted, as I'm taking over for my mother who pass away 3 years ago. I no longer have her Email, so I can't access any reset information. Every time I try to connect, I get "Your Xfinity account is already linked to another Peacock account."

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15 days ago

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XfinityJohnG

Official Employee

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3.3K Messages

15 days ago

Thank you for reaching out to our team about that Peacock issue. Have you gone to: 

  1. the Xfinity StreamStore at www.xfinity.com/yoursubscriptions.
  2. Under the Peacock row, choose Unlink your Peacock subscription in the Help and more info section.Choose Unlink Peacock.
  3. On Peacock site, you can choose a new email and create a new account if needed.
  4. Set new password or log in with existing password.

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user_a7cc91

Visitor

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2 Messages

So, it turns out if you don't activate within a certain period, it doesn't work at all? I tried talking to the AI bot, but it just led me in a circle.

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15 days ago

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XfinityVictor

Official Employee

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2.6K Messages

 

user_a7cc91 Gotcha, we would like to look at your account. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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15 days ago

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