Thanks for posting on our community forums, user_qowv5g. Do you see any error messages along with the code? Is this happening on multiple browsers and devices? Have you tried clearing the cache and cookies?
We appreciate you giving that a shot! Have you moved or made any changes to your services recently?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Ah, in that case, your Xfinity ID is likely still linked to an older, disconnected account. The next step would be to check to see if your older account is still listed when signing in, and unlinking the old account by following the steps listed on our support page here:
https://www.xfinity.com/support/articles/switching-between-multiple-accounts
Once done, please navigate to https://www.xfinity.com/yoursubscriptions to try activating the offer again, and let us know if you're still getting hit with an error.
(edited)
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityDilary
Official Employee
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