Visitor
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1 Message
Peacock Activation - Backend Entitlement Reset Needed
My Peacock subscription is locked in an entitlement loop. When I try to link a new email, it says my Xfinity account is already linked. Unlinking only permits my original email, which is blocked by an old third-party link. Please submit a backend ticket to perform a manual Account Entitlement Reset on my Peacock streaming token
XfinityBrianH
Official Employee
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2.4K Messages
1 day ago
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
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