Peacock Activation Issues

How I get my free pecop

@XfinityJeff​ Hi, yes I did try to go through the activation process again only to get the same error message that the email is already tied to another account. I was using the xfinity peacock subscription before the move, but after our new address service was activated the peacock subscription stopped working and activation attempts tell me that it is already liked to another peacock account. Peacock tells me that this is an xfinity issue and that it is still attached to the older address xfinity account. How to I remove the older xfinity account from the peacock account? 

@user_qr2y6a Oh wow, okay thanks for trying that. The next step is to link your services to the new location. Follow the steps here https://www.xfinity.com/support/articles/switching-between-multiple-accounts, to ensure your online profile and everything from the old location is unlinked, so it all ties and links to your new account. That will tell Peacock you have an account to use on our behalf. 

Hello,

I tried to link the account, but unable to anymore. I earlier followed another post's advice to unlink all of my older accounts and delete them. Now that the account is deleted, I cannot even find it when searching. Is there a way to clear the older accounts so that they are no longer connected to the peacock subscription?

We can take a look and see about having the Peacock account unlinked from the old Xfinity account @user_qr2y6a. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message