Peacock activation

Hi,

when I try to activate the Peacock subscription, it always says "Your Xfinity account is already linked to another Peacock account." Please help!

Thanks,

[Edited: “Personal Information”]

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XfinityMelinda

Official Employee

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230 Messages

1 month ago

Greetings @user_w65nkw, thank you for reaching out to us on our Xfinity Community Forum! That message usually means your Xfinity account may already be linked to a different Peacock account.

Just to better understand, have you used Peacock with your Xfinity account before?

You can also review this guide for helpful steps on managing and activating your Peacock subscription: https://www.xfinity.com/support/articles/peacock-premium-offers

If you’re still running into issues after that, let us know, we’re happy to help take a closer look!

2

0

U

Yes, I think I had peacock via xfinity before. Either at a different address, with a different xfinity account or a with a different peacock account that I do not have access to anymore. Is there a way to reset this?

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1 month ago

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XfinityJanelle

Official Employee

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2.3K Messages

@user_w65nkw Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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user_w65nkw

Peacock activation

XfinityMelinda

user_w65nkw

XfinityJanelle

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