Peacock Activation

I have an existing Peacock account. It was previously activated/connected, but stopped working, so I disconnected so I could reactivate. I have also tried activating using alternate emails and new Peacock accounts. But it always produces the same error. I have tried escalating with Peacock support. They have reviewed all email addresses and logins, and they say from their side all accounts look clear to activate. Peacock suggested the problem was on the Xfinity side. Are you able to perform an Account Entitlement Reset to manually clear the stuck Peacock promotion flag?

@user_ttbwj8  Thanks for letting me know you've tried multiple email addresses, and you're still getting the same error. We can certainly check to confirm which account is associated with your current Peacock account to resolve this for you. Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message