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user_42b2in
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Visitor

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2 Messages

Sunday, April 26th, 2026 10:08 PM

Peacock Premium activation failing - requesting entitlement reset

Hi there.

Peacock Premium Plus is included with my plan and I recently paid for the ad-free upgrade on both Peacock and Disney+/Hulu. The Disney+/Hulu ad-free upgrade activated correctly. The Peacock upgrade has not, and I cannot activate Peacock at all. The issue reproduces across browsers, so it appears to be a backend entitlement sync problem rather than anything fixable on my end.


What's happening:

  • On xfinity.com/yoursubscriptions, Peacock Premium Plus (ad-free) is listed but has no activation button. Disney+/Hulu Premium (ad-free) on the same page works correctly, shows Active, and has a working "Visit Disney+" button.
  • xfinity.com/activate-peacock hangs indefinitely on "This is taking a bit longer than expected, but we're on it" and never proceeds.
  • The "Activate now" link from the Entertainment Management page returns: 400 Bad Request - Request Header Or Cookie Too Large.
  • The 400 error reproduces in both Firefox and Safari, ruling out local cookie or browser state.

Already tried:

  • Clearing cache and cookies for xfinity.com and comcast.com\
  • Incognito / private browsing
  • Multiple browsers (Firefox, Safari)

Both ad-free upgrades were paid for at the same time. Disney+/Hulu provisioned correctly, Peacock did not, which points to an entitlement-side issue specific to the Peacock product rather than billing.

Requesting an entitlement reset / ECM ticket to refresh Peacock Premium Plus provisioning on my account. Happy to provide account details via DM.

Thanks for your help!

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2 months ago

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XfinityAbel

Official Employee

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390 Messages

2 months ago

Thanks for taking the time to post on our Xfinity Communities Forums page, @user_42b2in and thanks for providing all the information on what is going on and what you have tried troubleshooting wise. I'd like to do everything I can to help out with these Peacock issue. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
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  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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user_42b2in

Visitor

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2 Messages

@XfinityAbel​ Hi there. I hope you are well.

Just checking back in on this. The issue is still not fixed, on my end. 

Any updates?

Thanks!

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2 months ago

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XfinityJon

Official Employee

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1.6K Messages

Good afternoon. 

We had replied in a direct message, there was some additional information needed. If you are able to provide that please through direct message, we can pass that forward to our Advanced Support team. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 months ago

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