Visitor
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3 Messages
Peacock Premium activation trouble
I redeemed my Platinum rewards offer for Peacock Premium. I can see my valid receipt, I got the email confirming the $0 bundle added to my account's plan. I followed the /activate-peacock link, I signed on and I can see that my account has been successfully created. However! I cannot access any Peacock content, and the subscription status when I go to confirm in the activation hub is blank. I see peacock premium, price included, status (blank). I can't figure out why this reward claim went sideways.
Accepted Solution
XfinityDilary
Official Employee
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3K Messages
3 days ago
Thanks for posting on our community forums for assistance with your Peacock subscription, user_mklt8v. I’m really sorry you’re running into this. Especially after doing everything exactly the way you were supposed to. I know how frustrating it is to redeem a Premium reward, see it confirmed on your account, and still not be able to watch any Peacock content. I’d be happy to take a closer look and help get this straightened out. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_sr2sds
Visitor
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1 Message
2 days ago
I’ve been trying for 3 days to activate Peacock Premium through my Xfinity account offer. I get the same error messages (an account already exists). When I log into Peacock it isn’t set up and asks me which plan I want to pay for. I must have chatted with 10 people over the last few days. It’s so frustrating and a ridiculous waste of time. Clearly, there is a problem as many people write about the same issue. When I chat with an agent I get the same instructions as if no one knows that this issue is widespread. Additionally, there doesn’t seem to be a phone number to talk to an agent. The only support is back and forth through a chat window or email. So inefficient. With the Olympics coming up, I was hoping to have this set up. If Peacock ever gets this fixed, it would be nice if the 2 year subscription begins when/if it actually starts working!!!
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