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user_w67wxz
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Thursday, December 25th, 2025 1:39 AM

Peacock Premium Activation

I've been trying to activate my Peacock Premium that came with my Xfinity for about 2 weeks after letting my prior paid subscription expire. I go through the steps (have been told the same steps by multiple reps via chat support or AI support). After clicking activate Im sent to the Peacock page where I put in my email (same as my xfinity and my prior paid Peacock account). Since Peacock recognizes the email it asks me to login. When I sign in, I get an error message that it couldn't activate. Specifically it says my Xfinity Account is linked to another Peacock account. I also attempt working via Peacock customer support and they directed me back to Xfinity.

Only work around I've seen online is to sign up with another email - I'd like to avoid that to keep my prior viewing data and not have to use a backup email account or family member email.

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1 month ago

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XfinityDilary

Official Employee

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3K Messages

1 month ago

 

Thanks for posting on our community forums, user_w67wxz. I'm sorry to hear about the Peacock subscription not working. I know how frustrating this can be, and I'd like to help. Do you happen to have any other emails you might have used to subscribe? The Peacock email and password may not be the same as your Xfinity credentials. 

 

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user_w67wxz

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3 Messages

@XfinityDilary​ 

While I have another, old email account - it has not been used to sign up for Peacock. As stated, I waited for my paid Peacock subscription to lapse, then I attempted to link that Peacock account to my Xfinity via the Xfinity activation instructions.

I am aware of both my Xfinity and Peacock login details - as a point of clarification, are you saying the Xfinity Account email cannot/is not allowed to match the Peacock email account? Or were you simply saying they may/might be different? The email address I have been using for both accounts is the same; however, each login has their own distinct password.

Thank you.

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1 month ago

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XfinityChristy

Official Employee

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2.7K Messages

 

user_w67wxz Thank you for providing those details. I completely understand why you'd want to clarify that, having the same email for both services is actually very common and often makes things easier to manage.

To answer your question directly: No, your Xfinity and Peacock emails do not have to be different. It is perfectly fine (and allowed) for both accounts to use the same email address. My previous mention was only to highlight that they can be different, as many customers mistakenly try to log into the Peacock app using their Xfinity password instead of their unique Peacock password. Since you've confirmed you are using the correct credentials and have already waited for your previous paid subscription to lapse, it sounds like there may be a "sync" error between the Xfinity reward activation and the Peacock account.

 

To get this resolved, I recommend we try the following:

  • Clear Browser Cache: Sometimes the browser "remembers" your old paid subscription status. Try logging out of both Xfinity and Peacock, clearing your cache/cookies, and then clicking the activation link again.

  • Incognito Mode: Try opening the Xfinity activation link in a Private or Incognito window. This forces the system to look for the most current account status.

  • The Activation Banner: Log in to the Xfinity Assistant. If the link is working correctly, you should see a specific "Activate Now" banner for Peacock.

If you have already tried these steps and the "Activate Now" button is still missing or giving you an error, please let me know.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_w67wxz

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Thanks for these additional suggestions; however, the same error occurs as shown in my original post pictures. I can see the activate option in Xfinity, clicking it sends me to Peacock sign where I can sign into my account to link, I can sign in successfully but it gives an error that it could not activate (Xfinity Account is already linked to another Peacock account) 

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1 month ago

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XfinityMarcus

Official Employee

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2.1K Messages

user_w67wxz in that case, let's try another option on our end to see if that gets things resolved. Can you send over a direct message with your full name and complete service address?

 

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

1 month ago

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